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88% of all Internet users in the U.S. use e-Mail 90% of those who use the internet at work use it for business e-Mail e-Mail is the new medium of communication Words can be misunderstood and poorly written
 * Why is Etiquette Important**

Mind your manners Watch your Tone – especially with words Be Concise Be Professional Use Correct Spelling and Proper Grammar Ask before you send an attachment Wait to fill the “TO” email address Do’s and Don’ts of Professional e-Mail Do Know your organization’s email policy Do think of the content before you write Do make sure than the content is relevant Do be polite Do try to use humor sparingly Do be Patient Do include a signature Do be careful when replying quickly Do remember to delete anything unwanted when forwarding Don’t reply when angry Don’t keep unwanted mail on your server Don’t type in CAPITALS Don't OVER USE Punctuation Don’t sent irrelevant messages Don’t send large attachments Don’t do chain letters Don’t use an over elaborate signature Don’t cc everyone in the company and all of your friends Don’t mix business and pleasure
 * Tips for Professional e-Mail**

88% of all Internet users in the U.S. use e-Mail 90% of those who use the internet at work use it for business e-Mail e-Mail is the new medium of communication Words can be misunderstood and poorly written Tips for Professional e-Mail Mind your manners Watch your Tone – especially with words Be Concise Be Professional Use Correct Spelling and Proper Grammar Ask before you send an attachment Wait to fill the “TO” email address 12 Tops to Better e-Mail Be informal, not sloppy – make sure and follow standard writing protocol. Keep messages brief and to the point Use Sentence case Use the bcc and cc appropriately Do not use e-mail as an excuse to avoid personal contact Remember that e-mail isn’t private Be sparing with group e-mail Use the subject field to indicate content and purpose Don’t send chain letters or junk email Remember that your tone can’t be heard in e-mail Use a signature that includes all contact information Summarize long discussions
 * Why is Etiquette Important**

“There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it.” Speech or Writing? Spoken words seem to occur synchronously as it disappears; writing does not, the “visual grammar” seems to be the thought of body language, pause, rate, and tone.
 * Dale Carnegie (1888-1995) American Educator**

Spoken words seem to occur synchronously as it disappears; writing does not, the “visual grammar” seems to be the thought of body language, pause, rate, and tone. E-Communication is immediate satisfaction, but can also be permanent E-Etiquette More than 1/3 of employees cross wires because their use of humor in an email has been misinterpreted Companies must implement a code of email best practices for that organization and have effective training Nearly 1 in 10 workers cross wires with clients or fellow workers because the email was sent to the wrong person
 * Speech or Writing?**


 * How to Handle e-Mail Overload**

Use T-R-A-S-H T- Toss it R- Refer it A- take Action now S- Store it H- Halt it from Coming in the first placed

Does this really need to be communicated? Is email really the best way to communicate it? Who really needs to know this? What’s the most appropriate content? How can I best help the recipient take action on this? Tips to send a better e-mail Use a subject line to summarize, not describe Give your reader full context at the start of your message When cc lots of people state why each person should care Use separate messages rather than bcc Make Action requests clear Separate topics into separate emails Edit forwarded messages Make e-mail one page or less
 * Ask these Key Questions before Sending**

Use a subject line to summarize, not describe Give your reader full context at the start of your message When cc lots of people state why each person should care Use separate messages rather than bcc Make Action requests clear Separate topics into separate emails Edit forwarded messages Make e-mail one page or less
 * Tips to send a better e-mail**